Frequently Asked Questions

Have a question? Find your answer below — we're always happy to help.
All Uneven products are developed with dermatologists and formulated to be suitable for all skin types, including sensitive skin. Full ingredient lists are available on each product page. If you have any concerns, we recommend conducting a patch test or sharing our ingredient list with your healthcare provider before use.
Yes. All Uneven products are 100% vegan and cruelty-free. We never test on animals, and neither do our ingredient suppliers.
Yes. Our skincare formulas are free from added or artificial fragrance. Any subtle scent you may notice comes naturally from the ingredients themselves.
Yes. Uneven products are formulated without sulfates, parabens, phthalates, PEGs, ethanolamines, or harsh drying alcohols. We hold ourselves to high global formulation standards.
Yes, our products are gluten-free.
While nothing in our formulas has been specifically identified as unsafe for pregnant or breastfeeding individuals, every pregnancy is different. We always recommend consulting with your physician or healthcare provider and sharing our full ingredient lists before introducing any new skincare during pregnancy or nursing.
The shelf life and expiration information can be found on the product packaging. Look for the PAO (Period After Opening) symbol — shown as an open jar with a number (e.g., 12M) — which tells you how many months the product is best used within after opening. If you have questions about a specific product, contact us at hello@unevenskin.co.
For best results, follow this general routine:
Cleanser → Treatment/Serum → Moisturizer → SPF (morning)
Cleanser → Treatment/Serum → Moisturizer (evening)
Specific usage instructions are included on each product page and on your packaging.
Contact us at hello@unevenskin.co (please include your order number) within 30 days of receiving your order and we'll help you right away.
Our only authorized sales channel is www.unevenskin.co. If you purchase Uneven products from any other source, we cannot guarantee their authenticity, quality, or condition. Those products may not meet our standards and could potentially be counterfeit. Please buy directly from us.
We process and ship orders Monday–Friday, excluding holidays. Orders generally take 1–3 business days to process and ship. During periods of high volume, processing may take up to 4–5 business days. Once shipped, U.S. orders typically arrive within 3–5 business days. You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.
We offer free shipping on all U.S. orders over $50. For orders under $50, a flat shipping rate applies and will be displayed at checkout. For the most current shipping rates, please add your items to your cart and proceed to checkout.
We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories. We are working to expand our shipping destinations. Sign up for our newsletter to be notified when we ship to your country.
We are currently focused on shipping within the United States but are actively working to expand internationally. Sign up for our email list at the bottom of our website to be the first to know when international shipping becomes available.
Yes, we ship to P.O. boxes within the United States.
Once your order ships, you will receive a confirmation email with your tracking number. It may take a few hours after the label is created for tracking updates to appear.
If your package hasn't arrived by the estimated delivery date, please wait 2 additional business days, as carriers sometimes update tracking late. If it still hasn't arrived, contact us at hello@unevenskin.co with your order number and we'll resolve it as quickly as possible.
Simply browse our website, add your favorite products to your cart, and proceed to checkout. Fill in your shipping and payment information and place your order. It's that easy! If you need help, reach out to us at hello@unevenskin.co.
You can view your order status at any time by logging into your account on our website.