We're happy to offer a money-back guarantee to all first-time purchasers if you’re unhappy with your order.

Returns aren’t necessary for refunds, and we won’t accept returned product for safety reasons. 

We cannot issue refunds for recurring orders, so if you know you don't want to continue with a subscription, you'll want to cancel that prior to your next order being processed. 

Refunds (if applicable) & Money Back Guarantee 

Contact us at hello@unevenskin.co (please include your order number) within 60 days of receiving your order, and we'll help you out ASAP with any refunds and additional questions. 

For repeat orders experiencing shipping delays, damages, or the wrong products, reach out to hello@unevenskin.co for a refund or replacement. 

Subscribers who wish to cancel their subscription must do so before their credit card is charged, as the order will already be in progress at our warehouse. Cancellations received after the charge will not be eligible for refunds.

When refunds are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@unevenskin.co. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 


*Refunds are limited to no more than 1 product ordered on the first order. This is to help protect the company from negative actors ordering in bulk to resell and requesting a full refund. 

Process Overview

Period: 60 days from delivery date

Processing time: 10 days from receipt.

Inspection period: Once received refunds your case is inspected within 7 business days.

Issuance: Refunds are processed within 10 business days after inspection.

Confirmation: You'll receive a confirmation email once the refund is processed.